Quality Certifications

SEAtongue's quality certifications.

Quality, certified.

At SEAtongue, quality is at the heart of everything we do.

To ensure that our services consistently meet the highest standards, we have earned four globally recognized quality certifications: ISO 18587:2017, ISO 27001:2022, ISO 17100:2015, and ISO 9001:2015.

These certifications reflect our commitment to excellence, data security, and customer satisfaction.

Below, we outline the significance of each certification and how we apply these standards in our daily operations.

ISO 27001:2022 - Information Security Management

The ISO 27001:2022 certification focuses on information security management. In today’s digital landscape, safeguarding sensitive data is crucial for businesses, particularly in industries such as healthcare, finance, and legal services. This certification demonstrates SEAtongue’s commitment to protecting our clients’ data and ensuring that all information is handled securely.

Implementation at SEAtongue:

Data Security Measures: We use advanced encryption technologies, secure project management platforms, and role-based access controls to safeguard all client data.
Regular Audits: SEAtongue undergoes regular internal and external audits to ensure that our information security practices remain in compliance with ISO 27001 standards.
Incident Response Plan: In the event of a security breach, SEAtongue has a well-established incident response plan in place to quickly address and resolve any issues, minimizing the impact on our clients.

ISO 9001:2015 - Quality Management Systems

The ISO 9001:2015 certification sets the international standard for quality management systems. This certification covers all aspects of our operations, ensuring that SEAtongue provides consistently high-quality services, improves customer satisfaction, and continually refines our internal processes.

Implementation at SEAtongue:

Continuous Improvement: SEAtongue regularly reviews and improves its operational processes to ensure that we consistently meet the needs of our clients. This focus on continuous improvement is a key component of ISO 9001:2015.
Customer Focus: We prioritize customer satisfaction by delivering services that meet or exceed client expectations. Our commitment to understanding client requirements and delivering tailored solutions is central to our quality management approach.
Documented Procedures: All key business processes at SEAtongue are documented and followed according to ISO 9001:2015 guidelines. This ensures consistency, accountability, and transparency in all aspects of our service delivery.

ISO 17100:2015 - Translation Services Management

The ISO 17100:2015 certification establishes the requirements for translation services, covering everything from project management to translator qualifications. This certification ensures that SEAtongue delivers high-quality translation services through defined processes and qualified personnel.

Implementation at SEAtongue:

Qualified Translators: All our translators meet the ISO 17100:2015 qualifications, which include linguistic education, experience, and specialized training.
Project Management Excellence: We follow structured project management processes to ensure timely delivery, clear communication, and efficient workflow management, allowing us to meet our clients’ specific needs.
Client Feedback: We place a strong emphasis on client feedback to continually improve our services. Every project undergoes a quality review process, and we actively seek input from our clients to enhance future work.

ISO 18587:2017 - Post-Editing of Machine Translation Output

The ISO 18587:2017 certification sets the international standard for post-editing machine-translated content. As technology continues to advance, machine translation (MT) has become a useful tool in the language services industry. However, MT output often requires human post-editing to ensure accuracy, fluency, and relevance. This certification ensures that SEAtongue provides high-quality post-editing services, improving the overall accuracy and readability of machine-generated translations.

Implementation at SEAtongue:

Trained Post-Editors: Our linguists are specially trained to follow ISO 18587:2017 guidelines, ensuring that machine-translated content is reviewed and corrected to meet human-quality standards.
Quality Assurance: We implement rigorous quality checks during the post-editing process to ensure that all content aligns with client expectations and industry norms.
Customer-Centric Approach: Our post-editing services are tailored to meet the specific needs of our clients, whether they require light post-editing (minor changes) or full post-editing (extensive revision).

How Does SEAtongue Apply These Certifications in Daily Operations?

At SEAtongue, these certifications are not just badges of honor—they form the foundation of our daily operations and service delivery. Here’s how we implement these standards consistently:

Training and Development: We invest in ongoing training for all our staff, ensuring that they are familiar with ISO standards and equipped to implement them in their roles.
Process Efficiency: Our workflows are designed to maximize efficiency while adhering to the stringent quality and security standards outlined in our certifications. This ensures timely, high-quality service for every client.
Client-Centric Approach: Whether it’s post-editing machine translations or managing sensitive client data, we tailor our services to meet the specific needs of each client while adhering to international quality standards.
Risk Management: We proactively identify and manage risks, whether they relate to data security, project timelines, or service quality, to ensure that our clients receive reliable and secure services.
Quality Monitoring: Every project we undertake is subject to rigorous quality control checks, ensuring that it meets our high standards and the specifications of our clients.

SEAtongue is a global localization and translation partner, delivering end-to-end language solutions across APAC, EMEA, and the Americas. We blend advanced, domain-trained AI with native in-market linguists and subject-matter experts—accelerating speed and consistency while safeguarding nuance, compliance, and cultural relevance. By removing language and market-entry barriers, we give products the momentum to launch and scale worldwide.

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+60386885642

E-mail:

info@seatongue.com

Address:

4810-02-41, CBD PERDANA 2, Cyber 12, 63000, Cyberjaya Selangor - Malaysia

ISO 9001:2015

ISO 27001:2022

ISO 18587:2017

ISO 17100:2015

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Quality Certifications

SEAtongue's quality certifications.

Quality, certified.

ISO 27001:2022 - Information Security Management

ISO 9001:2015 - Quality Management Systems

ISO 17100:2015 - Translation Services Management

ISO 18587:2017 - Post-Editing of Machine Translation Output

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